Refund & Return

At Essentials Clothes UK, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, please review the following guidelines regarding returns:

Timeframe:

Returns must be initiated within 7 days of the delivery date. Unfortunately, we cannot offer refunds or exchanges after this period has elapsed.

Full Refund

You will get a full refund without any terms if you are not satisfied. We give priority to your satisfaction more than our sales value.

Eligibility:

To be eligible for a return, the product must be unused and in the same condition as received. It must also be in the original packaging, with the tag attached.

Return Process:

To initiate a return, please contact us at [email protected] with your order number and reason for the return. Our support team will review your request and provide further instructions, including a return label if your claim is approved.

Return Shipping:

Once your return is approved, you can drop the package at your local post location. All returns are shipped back to our warehouse. Please allow 1-2 weeks for your return to arrive at our warehouse.

Return Inspection and Processing:

Once your return is received, please allow 2-3 business days for us to inspect and process the return. You will receive an email notification confirming your refund once it is processed. Please allow 10-15 business days for the refund to reflect on your original form of payment.

Late or Missing Refunds:

If you haven’t received your refund within the specified timeframe, please allow an additional 2-7 business days for the money to reach your account. If you have any concerns, please contact us at [email protected].

Cancellation/Amendment:

Orders cannot be canceled or amended once placed, as our warehouse processes orders quickly. This includes changes to delivery options, addresses, or payment methods.

Questions?

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to make your shopping experience as enjoyable as possible.

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